Responsibilities

GMA is a leading growth marketing school in Asia. We're looking for a Product Ops Associate to operate our portfolio of educational products that could include instructor-led bootcamp, self-paced online courses & B2B training within our vertical spanning growth marketing, data, product management, tech etc.

In this role, you'll manage the course ops in order to provide the best learning experience to the learners. You'll also manage the operation in different regions, build & optimize the process, and manage our marketer community.

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What you'll do
- To collaborate with oversea teammates remotely to operate virtual & onsite courses for HK, TW & other regions
- Plan, develop, organize community events incl. webinar, summit, study group etc in HK, TW, MY & Asia
- Support the student admission, Improve the student onboarding experience, reply the enquiry of students & trainers
- Analyze the operation flow and develop SOP to improve the operation efficiency
- Acquire & Develop the relationship with trainers & Manage and grow our alumni & public community
- Develop strategic partnership & Support new project initiatives

Skills Required

What we are looking for
- 1 - 3 years of experience in project management / community management / operation / education & training / growth & digital marketing / customer service (fresh graduate with exceptional experience is welcome)
- Good at building relationship and develop business collaboration with prospects, being passionate in providing the best learning experience to our learners
- Capable of managing events & community, virtually & physically.
- Strong communication & writing skill to express your idea & Turn process into SOP clearly
- Willing to roll up your sleeves to solve the problem, learn new way & technology fast to work efficiently and being proactive to help your teammates at any time
- Excellent English & Mandarin (Both written & Spoken)

Bonus
- Proficient in Cantonese
- Worked in Startups or Internet Industry before
- With basic understanding of digital marketing / technology
- Experienced in course & school operation

*When Covid starts to stabilize, a hybrid model will be adopted (2 - 3 days at office per week).

Experience Required

- 1 - 3 years of experience in project management / community management / operation / education & training / growth & digital marketing / customer service (fresh graduate with exceptional experience is welcome)

Benefits

- Access to our bootcamps & courses & our subscribed online courses for free
- You can build a network with the leaders in digital marketing, product & data
- 1-day Birthday Leave per year