Responsibilities

Recap daily attendance and customer service staff overtime
On-site management, data monitoring, problem feedback handling, complaint
handling, etc. of customer service personnel

Monitoring call, live chat, email and social media services

Make a daily trend case report

Coordinate work with Manager, Leader and CS Admin

Make daily customer service reports

Report and follow up payment issues

Will be responsible for all relevant Mandarin translation and interpretation from
daily conversation

Being an intermediary between the local colleagues with the foreign
professional, assure that both parts understand well the context, expression,
and meaning from the conversational, discussion, and various kinds of reports
Responsible for the translation work of each team in the call center

On-site management, data monitoring, problem feedback handling, complaint
handling, etc. of customer service personnel

Responsible for handling online consultation users' guestions and answers
(arranged according to the current workload)

Responsible for handling online consultation users' guestions and answers
(arranged according to the current workload)

Pay attention to the corporate WeChat after get off work every day and on
Saturdays and Sundays. If there are important issues, follow up and deal with
them in time

Optimization of customer service skills and daily learning of the robot
knowledge base

Complete other tasks assigned by the leader

Skills Required

Fluent in Mandarin, Min. HSK Level 5

'Associate/Bachelor Degree of any major

Ms. Excel Experience and Computer literacy in order to type up reports, results
and details of customer interaction.

Cheerful, proactive, good at communication and coordination, strong
organizational skills,

Personal time is sufficient, and if there are work arrangements during
non-working hours, it can respond in a timely manner

Experience Required

1-2 years of customer service related work experience

Benefits

Negotiate Salary, BPJS