Customer Service Inside Sales

PT. Esco Bintan Indonesia

  • Rp 5,000,000 / month
  • Kabupaten Bintan
  • 0770 - 696033
  • Salary negotiable
  • Contract
  • Full-time
  • Manufacturing
  • Others
  • Listed 24 Nov 2018

Responsibilities

1. Receive and process Purchase Order from worldwide customers
2. Satisfy and exceed customers’ needs in terms of operational works
3. Handle customer’s complaints and escalate customer’s feedback to management as part of Kaizen
4. Seek the possibility in opening a new market for the company and get new customers
5. Communicate continuously with customers through e-mails, phone conversation, and direct meeting
6. Monitor and ensure every order of customer is exported according to the deadline
7. Work in a worldwide cross-functional team about sales performance
8. Make daily report directly to management

Skills Required

1. Diploma / Bachelor degree in Economics/Engineering, preferably specialized in Sales and Marketing. Other degrees are welcome
2. 2-3 years of hands-on experience handling paperwork and achieving customer satisfaction will be an added value
3. Good knowledge in using e-mails to communicate with customers
4. Good leadership and attitude towards teamwork
5. Good responsibility towards deadline
6. Understanding of production and marketing techniques, including production processes and sales analysis
7. Candidates who have demonstrated success in satisfying the customer and show flexibility in doing multiple tasks will be an added value
8. Good in spoken and written English (TOEFL: 550; or IELTS: 6.0 is preferred)
9. Able to work under pressure
10. Willing to work in Lobam, Bintan, Kepulauan Riau, Indonesia

Experience Required

0 - 2 Years

Benefits

Dormitory, BPJS Kesehatan, BPJS Ketenagakerjaan, Lunch is Provided, Cross Training

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