Travel agency office assistant

Fortuna travel International Limited


Day to day activities
• Control confirmations of new groups (quality and price)
• Push pending bookings
• Perform changes as per Agent’s requests including pre-final adjustments
• Research and reply to Agent’s miscellaneous operational requests via Sales Office Operations
• Prepare invoices and credit notes including local negotiations as necessary
• Check purchase orders
• Finalize and print final travel documents
• Support Sales Office Operations with trouble-shooting for tours currently ‘on the road’

Other activities
• Support local service account queries
• Keeping abreast of business forecast, reading meeting minutes and other relevant information from our Sales and
Operations management
• Attendance at Operations team meetings and other meetings as required
• Meet and greet visitors as required
• Overtime may occasionally be necessary during peak times.

Internal Communication

• Clear, open and effective communication with the Sales Office, Operation office, suppliers
• Collaboration with Sales and Hotel teams
• Price and condition negotiations with Sales and Europe Office Team, and European suppliers.

Skills Required

• Excellent presentation and grooming
• Proven track record of negotiation skills
• Ability to optimize product/price support for sales
• Sense of urgency/’can-do’ attitude
• Hardworking and reliable
• Ability to handle heavy workload and work under pressure
• Precise, logical and straight forward communication skills
• Analytical thinking
• Attention to detail and accuracy
• Good organization skills and ability to prioritize with sound reasoning to support
• Ability to quickly learn and memorize special deals and promotions
• Proven track record of operations experience - ideally gained in the leisure and tourism sector
• Must be computer literate with extensive hands-on experience working with computer systems including: Microsoft WORD, Excel, Powerpoint, Outlook
• Excellent command of written & spoken English communication and of local language.

Signup for our Newsletter