Guest Relation Officer (GRO)

LYD Bali Group

Responsibilities

Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact, escort them to assigned dining area, present menus, announce waiter's name
• Greet incoming and departing Guests warmly with a genuine smile and eye contact, escort them to assigned dining area, present menus, announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service

Skills Required

Requirements :
• Customer Service Oriented
• Public Relation, Sales or Customer Service experiences is a plus
• Communicative
• English Fluent
• Age max is 27 years old
• Speak another language after english is a plus
• Friendly & Helpful

Experience Required

Minimal 1 year in experience in similar position or fresh graduate

Benefits

The employee will get service charge after 4th months working and it'll be given on the 5th months.

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