ResponsibilitiesResponsible for automating, organizing, monitoring, and maintaining all MEDICO SaaS applications and systems. This will include the following duties:
Evaluate MEDICO SaaS environments to create, maintain, and ensure adherence to an operations manual of administration and support for all MEDICO hosted systems.
Ensure software or hardware trouble tickets are responded to in a timely manner, verify any response time SLAs are met or exceeded.
Ensure backup systems and procedures are working and provide direction in implementing and enhancing the processes and restore customer data as required.
Research and identify tools to automate the monitoring of MEDICO SaaS systems.
Install, deploy, configure and support MEDICO SaaS systems and supporting infrastructure across Development, QA and Production environments.
Support the deployment and onboarding of new customers to MEDICO’s SaaS software platform.
Evaluate the production system for possible defects and enhancements. Includes troubleshooting and making recommendations to resolve customer issues when the system is not performing as expected.
Maintain AWS (or other cloud platform) features, product changes, and cost changes. Provide updates and recommendations to management for adjustments to MEDICO SaaS implementations
Work outside of business hours may be required (requirement to be on call for system down/critical issues support).
Skills Required3+ years of experience as a system administrator
B.S. degree in Computer Science or equivalent
Strong background in Windows and Linux Server Implementation and Support
Experience with different databases, including working knowledge of SQL MariaDB (relational data stores) and NoSQL.
Experience with supporting application and database servers
Experience with Master Slave replication
Experience with Redis and Elasticsearch
Experience with Docker container
Knowledge of best practices and IT operations in an always-up, always-available environment
Ability to use a wide variety of open source technologies and cloud services
Experience with cloud service providers (AWS, Azure, Rackspace etc.)
Experience with Big Data technologies is a plus, such as Hadoop, MapReduce, Accumulo, Cassandra, HBase, R, Mahout, Pig, MongoDB, and Hive–BA
Experience with ASP.NET Core and Kestrel web server implementation is a plus
Experience working SaaS or hosted application environment is also a plus
Strong experience with NGINX
Strong experience with Encryption Software