Telesales Supervisor

PT.Home Credit Indonesia

Responsibilities

Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target.
Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance.
Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission.
Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target.
Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.

Skills Required

Bachelor degree
3+ years experience in telesales / customer service department with minimum 1 year of leading team
MS Powerpoint knowledge
Fluent in English
Experience with setting Service levels, KPIs and thresholds
Effective communication skills – written and verbal
Experience from Finance industry
Experience with managing documents
Experience dealing with customers over phone
Interpersonal skills
Team player
Time management, Adaptable to changes
Focus on results and ability to deliver, Selling skill

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