Customer Engagement Specialist

Skytree Solutions

Responsibilities

The position will essentially engage in various email communication with potential customers using email with a goal to help these potential customers to complete their purchase. In this position, you will do the followings:
? Provide excellent support experience to potential customers through email
? Qualifying potential customers & determining their needs
? Efficiently fix experience complaints to customer satisfaction as quickly as
possible
? Track potential customer conversion
? Assist our team to create initiatives aimed to increase customer experience

Skills Required

? Bachelor degree in relevant field
? Past exposure(s) in customer relationship is a strong advantage
? Able to communicate in a friendly and supportive manner using excellent
written English
? Internet savvy and an excellent understanding of digital tools
? Ability to learn and think fast
? Self starter and able to work independently with minimum supervision
? Always be on the lookout for ways to improve the way we do things

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