Operations Trainer

PT.Home Credit Indonesia

Tanggung Jawab Pekerjaan

Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge
· Creation of tailored and understandable training materials including training assessment
· Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
· Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
· Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field
· E-learning content management, system maintenance, administration and reporting
· Manage training calendars and administer courses attendance and assessment
· Maintain sufficient resources for effective training delivery
· Ensure the timely and effective implementation of training programs within budgetary requirements

Syarat & Keahlian

· University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)
· Fluent in English communication
· Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years)
· Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements
· Effective communication both oral and written in English and Bahasa
· Excellent interpersonal skills
· Ability to work both autonomously and within a team, using motivation and initiative
· Adequate administrative skills for all training requirements using software
· Extensive organizational and time management skills and a capacity meet demands and timelines
· Basic Management information reporting and analytical ability
· Genuine, enthusiastic and innovative approach to students
· Ability to identify process inefficiencies and suggest changes
· Advanced analytical capability
· Active in professional communities

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